A knowledge base with more than 1,000 articles sounds like an asset until you try to find anything in it. Articles were duplicated, outdated content sat next to current guidance with no way to tell them apart, and search buried the right answer under a dozen wrong ones. This piece documents the governance redesign that fixed that: consistent categorization, a naming and tagging standard, ownership assigned to every article, and a retirement process for outdated content. The before and after mockup shows the actual restructuring, because the visual difference between a flat, disorganized list and an indexed, navigable structure is the easiest way to make the case for why this work matters.