This project came out of a real problem: process documentation that had grown organically across multiple teams, with no single owner, no consistent format, and no easy way to tell current guidance from outdated. My approach started with an audit of what existed, where it lived, and where it contradicted itself, then I set design principles for what good documentation would look like going forward: one source of truth per process, consistent formatting, clear ownership, and a review cadence so it wouldn't go stale again. The outcome was faster onboarding, fewer repeated questions to subject matter experts, and a documented before and after that made the case for why documentation governance is worth the investment.